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Our Hosting Policies
All accounts are bound by our policies.
Violation of these policies will result in warnings, account suspension,
account termination, and/or legal action, depending on the severity of
the violation. We will do our best to protect the interests of our customers.
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Lawful use
Customers may not use our facilities and capabilities
to conduct, or solicit the performance of, any illegal activity, or to
conduct any other activity which infringes on the rights of us or any third party.
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Inappropriate material
Our accounts will not host or handle material
that contains nudity, pornography, adult material, links to adult sites,
obscenity, discriminatory/hate propaganda, "warez", hacking-related material,
material which promotes the illegal distribution of software, or any material
that results in reasonable complaints from other customers or third parties,
or sites encouraging illegal activity or racism,
sites providing instructions of performing illegal activities.
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Intellectual property rights
Customers may not upload or transmit any message,
data, image or program that would violate the property rights of others.
This includes the unauthorized transmission of copyrighted text, images,
music, programs, or trade secrets or other confidential proprietary information,
trademarks, service marks or trade names used in an infringing manner.
Customers may not upload or transmit any
information which is libelous or defamatory, or which violates or infringes
on any right of privacy of any person.
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Interference with service
There shall be no attempt to gain unauthorized
access to our systems or accounts, disrupt service or network connectivity,
misuse our facilities, or create fraudulent accounts.
We will not tolerate
violations and attempted violations of system & network security. Or
any type of tampering with the system with the purpose to inflict harm.
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Viruses
In the event that any virus or destructive
element is found or furnished with any content, the customer will use their
best efforts upon learning that such situation exists, to immediately eliminate
the virus or destructive element. Customer will notify us as to the existence
of any such virus or destructive element immediately upon discovery thereof,
and we will have the right to take any steps we deem necessary to eliminate
the virus or destructive element and to be reimbursed by the customer for
its costs relating to any such commercially reasonable steps.
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"Junk email" (SPAM, flames, and mail-bombs)
Our servers and our hosted domains may not
be the source, intermediary, or destination address involved in the transmission
of junk email, nor will they be listed in any junk email message. The
use of our servers to send or relay junk email is prohibited.
We define "junk email" to be a mass unsolicited
message in any medium. Violation will result in immediate termination of
all services without refund. Fines and legal action may be imposed. Any
customer who is repeatedly flamed/mail-bombed or attracts such behavior
will be asked to leave.
Our mailing list services are provided
for use as discussion forums only, and may not be used to distribute unsolicited
email. All users on a list must have personally subscribed to that list.
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Subhosting
Our services are provided for end users only.
No subhosting or resale of any services, for fee or for free, is permitted
without the express consent of us.
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Bandwidth
We provide 5 GB of bandwidth. Extra data transfer is
$6/month per GB.
We do not allow sites with contents such as porn, warez,
illegal files, file archives, or download only sites, as well as sites
that offer mainly downloadable files, or have large downloadable files.
No sites offering email services will be allowed either.
No software in conjunction with IRC may
be executed (this includes bots, downloaders, etc.). Accounts may not be
used for excessive downloads through a user's shell by means of FTP, web,
or download utilities.
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Disk space usage
We provide 200 MB of disk space. Extra disk space is
$5/month for each 50 MB block.
Customers may use their web space to ONLY
store their web site.
You may not download files to your account,
unless the file is to become part of the web site.
You may not store personal files on your
account. Web space is not for personal backups!
All files on your web space must be linked
to pages. That is, you may not have "orphaned files" (files that are not
part of the web site). Please do maintenance from time to time and delete
files that are no longer used.
Always delete temporary files. Do not
store thousands of files on a single directory. This slows down access
to the file system, and will make the delivery of your files slower.
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Resource usage
CGI, SSI, PHP, database services, and other
CPU-intensive features utilize server CPU-time which is drawn from a common
pool shared by all users on a particular system. Any site which monopolizes
the CPU, causes disruption of service, or negatively impacts server performance
will not be allowed. We reserve the right to immediately terminate any
harmful CGI process.
Email accounts may not be used for permanent
storage. Read mail (left on the server) is subject to removal after 30
days.
Any account which, due to extraordinary
resource utilization, negatively impacts other customers, will be required
to reduce resource utilization, or leave.
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Customer privacy
We respect the privacy of our customers, and
will not sell or trade the names and addresses of our customers. We do
not require customers to be listed in a customer directory. We reserve
the right to provide contact information upon request in matters relating
to potential legal action, flagrant abuses, as required by law, or when
appropriate contact information can not be found on the customer's web site.
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Criminal prosecution
There are numerous federal, state and international
laws regulating the use of the Internet. We will not hesitate to initiate
criminal prosecution and/or cooperate with government agencies relating
to abuse of our services or systems.
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Refusal of service
We reserve the right to refuse service to
anyone at our sole discretion.
We will not be liable for any losses, damages, etc.
We have the right to deny service to a
customer, if this customer is being rude to a member of our staff, constantly
creating problems on a server, constantly having billing problems (credit
card denied way too often, etc.), demanding or expecting in a rude fashion
more than what our service provides or what we can do ("I want you to install
X software for me. Do it now or else", "I'm the customer and you have to
satisfy me, etc.).
Always be polite. If you are not, we have
the right to no longer provide you with webhosting service. If we decide
to stop providing you service due to any of these reasons, we'll give you
service until the end of the current month so that you have time to move
to a new webhost. If we consider the event to be too severe, the account
will be terminated immediately, and that decision will be final.
Billing, cancellation and delinquent accounts
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Forms of payment
We currently accept credit cards only (Visa,
MasterCard, and American Express).
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Billing period
Accounts are billed monthly/annually. Payment
is due on the date of each anniversary of the payment period. Credit cards
are charged automatically on the anniversary date of the payment period
unless we receive written explicit instructions indicating otherwise.
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Invoicing
Customers will be invoiced via email.
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Chargebacks
If a chargeback is submitted against a credit
card used to purchase service, the account(s) in question will be suspended
immediately. There is a $250 processing fee to re-activate.
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Delinquent accounts
Accounts that are 30 days delinquent in payment
of balances due will receive a reminder email. If payment, in full, is
not received within 7 days of the reminder, the account will be suspended.
Accounts which remain suspended more than 2 weeks are subject to termination.
Accounts which are reactivated after having
been suspended are subject to a $25 account reactivation fee.
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Cancellation
We reserve the right to cancel service at
any time for any reason. Should we cancel service, prepaid monthly/annually
fees for service not rendered will be prorated and refunded.
Customers may cancel their accounts at the end of their billing period.
We require written notification (by email) at least 7 days before the billing period ends.
Domain registration fees are not refundable. Your domain name remains yours to keep.
We will not be liable for any losses, damages, etc.
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Account name changes
There is a $25 fee to change the primary domain of an account.
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Our policies
We reserve the right to change our policies at any time for any reason.
If you have any questions regarding our policies, feel free to contact us.
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